Support specs
Provider-neutral SupportOS customer-support contract definitions: case, authority, operation, event, schema and feature specs extracted unchanged from ContractSpec compatibility.
@lssm-tech/lib.customer-support-specpackages/domains/customer-support/spec
Core relationshipDeclares the ContractSpec core package directly.
Inspected package consumers7 packages declare this specification in the reviewed inventory.
CONNECTED ACROSS LSSM
From this specification to the systems around it.
Select an entry to explore its neighbours. Move between ownership, specifications, areas, products, data and infrastructure without leaving this page.
6 entries · 17 recorded relationships
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Accessible entry list (6)
- Shared foundations
- Products & experiences
- Shared foundations
- Inspected sources
- Infrastructure services
- Specialized specifications
Architecture lineage
- ContractSpec ↗Specialized contracts within ContractSpecContractSpec → Support specs
The architecture specializes ContractSpec for this contract surface. Exact direct, indirect or absent package dependencies are recorded separately.
Dependencies between specifications
- ContractSpec ↗Declared package dependencyContractSpec → Support specs
The consumer manifest declares this dependency in dependencies. Presence in a manifest is distinct from a tested runtime import or live deployment.
Connected systems and service roles
- Customer support & resolution ↗Source-mapped contract scopeSupport specs → Customer support & resolution
Pinned package purpose and reviewed source map associate this contract surface with the target. This relationship is not a manifest dependency or proof of product runtime adoption.
- CommunicationOS ↗Source-mapped contract scopeSupport specs → CommunicationOS
Pinned package purpose and reviewed source map associate this contract surface with the target. This relationship is not a manifest dependency or proof of product runtime adoption.
- Patio ↗Contracts for a Patio responsibilitySupport specs → Patio
The contracts map to the listed responsibility within Patio’s remit.
Source and package context
- ContractSpec repository ↗Pinned specification package sourceSupport specs → ContractSpec repository
Exact package manifest and README evidence at the retained source commit.
Groups connected through this specification
- Company & owner assistance ↗Specialized contracts in this group’s contextCompany & owner assistance → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Founder intelligence ↗Specialized contracts in this group’s contextFounder intelligence → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Company decisions & learning ↗Specialized contracts in this group’s contextCompany decisions & learning → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Expertise & communication ↗Specialized contracts in this group’s contextExpertise & communication → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Experience & personal learning ↗Specialized contracts in this group’s contextExperience & personal learning → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Community life ↗Specialized contracts in this group’s contextCommunity life → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Product discovery & decisions ↗Specialized contracts in this group’s contextProduct discovery & decisions → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Feedback & outcome checks ↗Specialized contracts in this group’s contextFeedback & outcome checks → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Product work & delivery ↗Specialized contracts in this group’s contextProduct work & delivery → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Product feedback & learning ↗Specialized contracts in this group’s contextProduct feedback & learning → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Conversations & correspondence ↗Specialized contracts in this group’s contextConversations & correspondence → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- OSINT & investigations ↗Specialized contracts in this group’s contextOSINT & investigations → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Acquisition & investigation infrastructure ↗Specialized contracts in this group’s contextAcquisition & investigation infrastructure → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Communication channels & infrastructure ↗Specialized contracts in this group’s contextCommunication channels & infrastructure → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
Packages that declare this dependency.
These package manifests explicitly name this specification. Their runtime and deployment status remain separate.
- @lssm-tech/bundle.managed-companyos ↗
packages/bundles/managed-companyosComposes the reusable CompanyOS workspace, OPA planning/booking, CommunicationOS, integration and agent/workflow hubs, governance/evidence, Special Ops, founder canary and executive cockpit, with product-scoped design and UI surfaces.
- @lssm-tech/lib.customer-support-conformance ↗
packages/domains/customer-support/customer-support-conformancePortable behavioral conformance harness for managed and self-hosted SupportOS authorities.
- @lssm-tech/module.customer-support ↗
packages/domains/customer-support/moduleReusable SupportOS inbox, AI canvas, messenger, host, and agent surfaces.
- @lssm-tech/lib.customer-support-runtime ↗
packages/domains/customer-support/runtimeProvider-neutral SupportOS case authority, SLA, autonomy, and ecosystem bridge runtime.
- @lssm-tech/lib.support-bot ↗
packages/domains/customer-support/support-botAI support bot framework with RAG and ticket management
- @lssm-tech/lib.supportos-worker-runtime ↗
packages/domains/customer-support/supportos-worker-runtimeProvider-free fenced job execution and handler composition for the SupportOS worker.
- @lssm-tech/lib.contracts-spec ↗
packages/platform/delivery/contracts-spec-compatCompatibility facade forwarding original ContractSpec contracts and registries to canonical owners.
Inspect the specification.
Canonical case, authority, operation, event and resolution contracts; sending a reply does not itself resolve a case. SupportOS is a reusable source product; providers, persistence, credentials and production/security qualification remain host-owned.
Open the package in the complete inventory ↗