Spécifications du support
Définitions de contrats SupportOS indépendants des fournisseurs pour l’assistance client : spécifications des dossiers, de l’autorité, des opérations, événements, schémas et fonctionnalités, extraites sans modification de la compatibilité ContractSpec.
@lssm-tech/lib.customer-support-specpackages/domains/customer-support/spec
Core relationshipDeclares the ContractSpec core package directly.
Inspected package consumers7 packages declare this specification in the reviewed inventory.
CONNECTED ACROSS LSSM
From this specification to the systems around it.
Select an entry to explore its neighbours. Move between ownership, specifications, areas, products, data and infrastructure without leaving this page.
6 éléments · 17 relations documentées
Les flèches parcourent les éléments. Entrée sélectionne. Alt + flèches réorganise. F ajuste la vue ; Maj + F centre la sélection. + et − zooment. Maj + F10 ouvre les actions.
Liste accessible des éléments (6)
- Fondations communes
- Produits et expériences
- Fondations communes
- Sources examinées
- Services d’infrastructure
- Spécifications spécialisées
Architecture lineage
- ContractSpec ↗Contrats spécialisés au sein de ContractSpecContractSpec → Support specs
The architecture specializes ContractSpec for this contract surface. Exact direct, indirect or absent package dependencies are recorded separately.
Dependencies between specifications
- ContractSpec ↗Dépendance de paquet déclaréeContractSpec → Support specs
The consumer manifest declares this dependency in dependencies. Presence in a manifest is distinct from a tested runtime import or live deployment.
Connected systems and service roles
- Assistance client et résolution ↗Périmètre de contrat identifié dans le code sourceSupport specs → Customer support & resolution
Pinned package purpose and reviewed source map associate this contract surface with the target. This relationship is not a manifest dependency or proof of product runtime adoption.
- CommunicationOS ↗Périmètre de contrat identifié dans le code sourceSupport specs → CommunicationOS
Pinned package purpose and reviewed source map associate this contract surface with the target. This relationship is not a manifest dependency or proof of product runtime adoption.
- Patio ↗Contrats pour une responsabilité de PatioSupport specs → Patio
The contracts map to the listed responsibility within Patio’s remit.
Source and package context
- Dépôt ContractSpec ↗Source de paquet de spécification épingléeSupport specs → ContractSpec repository
Exact package manifest and README evidence at the retained source commit.
Groups connected through this specification
- Assistance à l’entreprise et au dirigeant ↗Contrats spécialisés dans le contexte de ce groupeCompany & owner assistance → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Intelligence du fondateur ↗Contrats spécialisés dans le contexte de ce groupeFounder intelligence → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Décisions et apprentissage de l’entreprise ↗Contrats spécialisés dans le contexte de ce groupeCompany decisions & learning → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Expertise et communication ↗Contrats spécialisés dans le contexte de ce groupeExpertise & communication → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Expérience et apprentissage personnel ↗Contrats spécialisés dans le contexte de ce groupeExperience & personal learning → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Vie communautaire ↗Contrats spécialisés dans le contexte de ce groupeCommunity life → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Exploration et décisions produit ↗Contrats spécialisés dans le contexte de ce groupeProduct discovery & decisions → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Retours et vérification des résultats ↗Contrats spécialisés dans le contexte de ce groupeFeedback & outcome checks → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Travail produit et livraison ↗Contrats spécialisés dans le contexte de ce groupeProduct work & delivery → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Retours produit et apprentissage ↗Contrats spécialisés dans le contexte de ce groupeProduct feedback & learning → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Conversations et correspondance ↗Contrats spécialisés dans le contexte de ce groupeConversations & correspondence → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- OSINT et investigations ↗Contrats spécialisés dans le contexte de ce groupeOSINT & investigations → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Infrastructure d’acquisition et d’investigation ↗Contrats spécialisés dans le contexte de ce groupeAcquisition & investigation infrastructure → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
- Canaux et infrastructure de communication ↗Contrats spécialisés dans le contexte de ce groupeCommunication channels & infrastructure → Support specs
Derived through explicit member products, selected capabilities or their recorded source paths. The source edge chain preserves implemented, proposed and editorial scopes; the group link adds navigation, not runtime integration.
Packages that declare this dependency.
These package manifests explicitly name this specification. Their runtime and deployment status remain separate.
- @lssm-tech/bundle.managed-companyos ↗
packages/bundles/managed-companyosComposes the reusable CompanyOS workspace, OPA planning/booking, CommunicationOS, integration and agent/workflow hubs, governance/evidence, Special Ops, founder canary and executive cockpit, with product-scoped design and UI surfaces.
- @lssm-tech/lib.customer-support-conformance ↗
packages/domains/customer-support/customer-support-conformancePortable behavioral conformance harness for managed and self-hosted SupportOS authorities.
- @lssm-tech/module.customer-support ↗
packages/domains/customer-support/moduleReusable SupportOS inbox, AI canvas, messenger, host, and agent surfaces.
- @lssm-tech/lib.customer-support-runtime ↗
packages/domains/customer-support/runtimeProvider-neutral SupportOS case authority, SLA, autonomy, and ecosystem bridge runtime.
- @lssm-tech/lib.support-bot ↗
packages/domains/customer-support/support-botAI support bot framework with RAG and ticket management
- @lssm-tech/lib.supportos-worker-runtime ↗
packages/domains/customer-support/supportos-worker-runtimeProvider-free fenced job execution and handler composition for the SupportOS worker.
- @lssm-tech/lib.contracts-spec ↗
packages/platform/delivery/contracts-spec-compatCompatibility facade forwarding original ContractSpec contracts and registries to canonical owners.
Inspect the specification.
Canonical case, authority, operation, event and resolution contracts; sending a reply does not itself resolve a case. SupportOS is a reusable source product; providers, persistence, credentials and production/security qualification remain host-owned.
Open the package in the complete inventory ↗